In the otherwise buoyant e-commerce scenario of India, a bump in the road is the problem of issues with the states’ sales tax department. The repercussions include failure of product delivery to the specific states or “stuck in transit” which eventually results in dissatisfied customers. The solution for this impasse between state governments and retailers, both online and offline, is the introduction of Goods and Service Tax (GST).
The advent of e-commerce in India has revolutionized the approach towards running a business for best customer satisfaction and at scale. From fashion to travel, from utility to luxury, from e-wallets to e-cabs everything is available at a click or a press. This ease and accessibility is accelerating the consumers shift in the socio-economic ladder making on-line shopping a preferred means of shopping due to its convenience and wider options.
E-commerce has seen an unprecedented growth and this trend is likely to boom in the coming years with the advent of mobile commerce. Consumers today are purchasing nearly everything online, from antiques to furnishings and grocery to electronics. Gone are those days when the retailers used to directly source goods from suppliers and manufacturers. Today, there are e-commerce fulfilment distribution centres for distributing the products..