In the otherwise buoyant e-commerce scenario of India, a bump in the road is the problem of issues with the states’ sales tax department. The repercussions include failure of product delivery to the specific states or “stuck in transit” which eventually results in dissatisfied customers. The solution for this impasse between state governments and retailers, both online and offline, is the introduction of Goods and Service Tax (GST).
The advent of e-commerce in India has revolutionized the approach towards running a business for best customer satisfaction and at scale. From fashion to travel, from utility to luxury, from e-wallets to e-cabs everything is available at a click or a press. This ease and accessibility is accelerating the consumers shift in the socio-economic ladder making on-line shopping a preferred means of shopping due to its convenience and wider options.
E-commerce has seen an unprecedented growth and this trend is likely to boom in the coming years with the advent of mobile commerce. Consumers today are purchasing nearly everything online, from antiques to furnishings and grocery to electronics. Gone are those days when the retailers used to directly source goods from suppliers and manufacturers. Today, there are e-commerce fulfilment distribution centres for distributing the products..
In recent times the logistics industry has gone through a paradigm shift. The demand for fast and seamless delivery between different physical points have increased manifold and to meet these new demands the approach to the practices of logistics, distribution, and delivery has changed.
Urban India is increasingly embracing the digital. The internet and the mobile are rapidly becoming the preferred mediums and modes for communication and interaction for both professional and personal lives. For instance, in recent years mobile shopping has increased by a whopping 91% while 92% of consumers have sought information online vis-a-vis seeking those through any other medium or source.
The speed of digital transactions has generated an unforeseen demand for fast and efficient logistics services in the eCommerce space. However, the demand is often so much that it is beyond the scope of an eCommerce service provider to handle all the logistics on their own.